There are a number of times during the workday that I find myself not really listening to someone. Even once is too many. Each time I do not fully listen to someone, I believe the effectiveness of the workplace suffers.
Yes, of course, there are times when staff come to you with information that you can quickly acknowledge and send them on their way. You don’t need to be doing a “mind meld” every minute of the day. But there are times when I’m speaking with someone—a customer, staff member, supplier—and I know I’m just not fully there. My justifications for this are ‘I’ve got a lot on my mind’ or ‘I should be able to juggle a number of things at once’ or the one that is always available: ‘nobody’s perfect.’
And of course each and every one of those is just that, a justification. Do I have the ability to simply pay full attention to people? Of course. We all do. We just make decisions to allow ourselves to be distracted. And I believe the more we do that, the more it affects our bottom line. And it may also adversely affect our well-being!
Make a conscious decision for the next few days to simply PAY FULL ATTENTION when speaking with…well, everyone! Just focus on really listening to what’s being said. I think you’ll find you’re more in command of your business and I think you’ll feel better emotionally.