Now, the title of this post indicates it’s about the “value of silence.” And it is. But it’s not the title Tom gave. His title included the words “Shut up!”
I would not have used that particular phrase as some folks may get the wrong idea. But the message in this very short video is a superb one for all of us. Tom considers it’s most applicable to managers and sales people and I can’t disagree. But it can certainly apply to anyone in any area of business…or frankly, in life.
The more we let the other guy say what’s on his mind, the better the outcome is going to be.